Retail & E-commerce
- Use Cases Order status & returns, WhatsApp promotions, delivery notifications, loyalty enrollment.
- Features AI Agent for FAQs, WhatsApp bulk messaging, IVR, order lookup via CRM/ERP, abandoned cart recovery.
- KPIs AHT, First-Contact Resolution, Conversion Rate, CSAT.
Healthcare
- Use Cases Appointment booking, reminders, test results notifications, teleconsult routing.
- Features Appointment booking, reminders, test results notifications, teleconsult routing.
- KPIs No-show rate, response time, patient satisfaction, agent compliance score.
Logistics & Transport
- Use Cases Shipment tracking, pickup scheduling, driver communication, incident hotlines.
- Features API to WMS/TMS, IVR self-service, SMS/WhatsApp alerts, real-time dashboards.
- KPIs On-time updates, call deflection, SLA adherence, escalation rate.
Banking & Financial Services
- Use Cases Card/balance inquiries, loan status, collections, fraud alerts.
- Features Secure IVR, OTP flows, call redaction, sentiment alerts, agent assist.
- KPIs Containment rate, compliance flags, PTP (promise-to-pay), NPS.
Real Estate
- Use Cases Lead capture, viewing appointments, tenant support, facilities helpdesk.
- Features AI lead triage, WhatsApp tours, ticketing integration, SLA-based routing.
- KPIs Lead-to-appointment rate, response time, resolution time, satisfaction score.
Hospitality & Travel
- Use Cases Reservations, itinerary changes, loyalty desk, concierge chat.
- Features Omnichannel inbox, multilingual AI agent, upsell prompts, feedback capture.
- KPIs Booking conversion, upsell rate, CSAT, complaint rate.
Education
- Use Cases Admissions queries, fee reminders, timetable updates, alumni campaigns.
- Features WhatsApp broadcasts, IVR self-service, case management, sentiment-based escalation.
- KPIs Inquiry response time, enrollment rate, payment completion, satisfaction.
Government & Public Sector
- Use Cases Citizen services, permits, utilities, hotlines, alerts.
- Features Arabic-first flows, data residency, advanced reporting, accessibility.
- KPIs SLA compliance, queue time, resolution SLA, service feedback.
BPO & Outsourcing
- Use Cases Multi-tenant queues, client reporting, workforce & QA.
- Features Multi-brand IVR, wallboards, whisper/barge, auto-scoring.
- KPIs Occupancy, service level, QA score, revenue per FTE.
