Hybrid Call Center

On-prem control with cloud agility: scale, recover, and comply—without compromise.

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Why Hybrid?

A hybrid call center combines on-prem reliability and compliance with cloud elasticity and rapid innovation. Keep critical workloads on-site while leveraging cloud for overflow, analytics, or disaster recovery.

Plan a Hybrid Architecture
Burst Capacity

Seamlessly add cloud agents during seasonal peaks.

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Disaster Recovery

Standby cloud instance with automated failover and data sync.

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Unified Management

Single dashboards for queues, routing, QA, and reporting.

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Smart Routing Fabric

Direct calls to on-prem or cloud based on policies.

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Security & Compliance

Keep sensitive data local; push anonymized data to cloud analytics.

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Gradual Cloud Adoption

Migrate workflows in phases to reduce risk.

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We started this company 10 years ago out of a desire to best things.
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Typical Architecture

Our Hybrid Call Center solution offers:

  • On-prem core (IVR, call control, recording) with SIP trunks/SBCs.
  • Cloud edge for AI, analytics, WFM/QA, or remote agents.
  • Encrypted overlays (IPsec/Private Connect) between sites.
  • Central identity (SSO/SAML) and RBAC across both planes.
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Business Benefits

  • Reduce CapEx while preserving compliance.
  • Improve resilience with tested DR playbooks.
  • Adopt AI/analytics faster in the cloud edge.
  • Scale up or down on demand to optimize costs.

Most common questions
Most popular topics
Recording/meta data can stay on-prem while summaries/metrics replicate securely to cloud analytics.
Failover is orchestrated; agents reconnect to a mirrored environment with minimal disruption.
Encryption at rest, RBAC, audit trails, and optional hardware security modules (HSM) are available.
What people say
Perfect design and code delivered for your projects

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Upgrade your customer support today with Iraji Trading’s Cloud Call Center solutions.

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