Why On-Prem?

Full data control, compliance, and performance—deployed in your own infrastructure.

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Why On-Prem?

For regulated or security-sensitive environments, an on-premises call center delivers maximum control over data, low-latency voice, and tight integration with your existing PBX, firewalls, and internal apps. Iraji Trading designs, installs, and supports end-to-end on-prem solutions across the UAE & GCC.

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Full Data Sovereignty

Keep recordings, logs, and analytics within your network.

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Advanced IVR & Routing

Skills-based, priority, time-based, and VIP routing.

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Recording & QA

Call recording, evaluations, coaching (whisper/barge), and scorecards.

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Real-Time Dashboards

Live KPIs, SLAs, wallboards, and alerting.

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API/DB Integrations

Connect to ERP, CRM (Salesforce/Zoho/Dynamics), HRMS, and custom apps.

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High Availability

Active-active/active-standby clusters, failover SBCs, and DR runbooks.

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We started this company 10 years ago out of a desire to best things.
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Architecture & Deployment

Our On Prem Call Center solution offers:

  • Lower upfront costs compared to on-premise solutions.
  • Quick deployment with minimal setup time.
  • Improved customer experience with 24/7 availability.
  • Scalability for SMEs and enterprises alike.
  • Flexible subscription-based pricing models.
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Architecture & Deployment
On Prem Call Center Agents are adaptable across industries. At Iraji Trading, we have tailored solutions for
Telephony

SIP trunks, SBCs, and gateways for PSTN/PRI where required.

Apps

Call control, IVR, reporting, WFM/QA modules on hardened VMs.

Storage

Tiered storage for recordings and analytics with retention policies.

Monitoring

NOC dashboards, syslog/SIEM feeds, automated health checks.

Typical timeline: discovery (1–2 weeks), low-level design (1 week), implementation (2–4 weeks), UAT & go-live (1 week).

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Who Is It For?

  • Government, BFSI, healthcare, and enterprises with strict compliance.
  • Organizations requiring local data residency and network isolation.
  • Contact centers with custom real-time integrations to internal systems.

Most common questions
Most popular topics
Yes—your on-prem platform can be extended with cloud capacity for DR or seasonal peaks.
In most cases, yes. We integrate via SIP/SBC to protect existing investments.
Encryption at rest, RBAC, audit trails, and optional hardware security modules (HSM) are available.
What people say
Perfect design and code delivered for your projects

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Upgrade your customer support today with Iraji Trading’s Cloud Call Center solutions.

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