Your Cloud Call Center. Powered by Innovation Iraji Trading delivers secure, scalable, and intelligent cloud call center solutions designed for modern businesses in the UAE and GCC. Get Started

5

Years experience working
Iraji Trading
Your Cloud Call Center. Anywhere, Anytime.

Iraji Trading offers cloud-based call center solutions in UAE & GCC. Improve customer service with AI routing, omnichannel support, CRM integrations, and scalable VoIP platforms

About company
Fast Deployment

Get your call center running in hours, not weeks.

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Scalable Solutions

Add agents and features as you grow

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Smart Integrations

Connect with your CRM, ERP, and business apps

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HD Voice Quality

Clear communication every time

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Empowers your business with intelligent, scalable, and easy-to-use cloud communication solutions
Who We Are

UAE-based technology company helping businesses transform customer engagement.

Our Mission

To simplify and enhance customer communication for every business.

Secure and scalable cloud contact center solutions

Inbound Call Management

Intelligent call distribution based on agent skill, priority, or location, Multi-level IVR to guide customers to the right department quickly, Real-time queue monitoring to reduce wait times.

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Outbound Campaign Management

Predictive, progressive, and preview dialing modes, Campaign performance tracking and reporting, Integration with CRM for targeted outreach.

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Omnichannel Communication

Unified dashboard for calls, emails, live chat, and WhatsApp, Consistent customer experience across multiple platforms, Conversation history tracking for personalized service.

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Remote Agent Solutions

Secure VPN and encrypted VoIP for remote teams, Real-time supervisor monitoring and call whispering, Mobile app access for on-the-go connectivity.

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AI-Powered Analytics

Sentiment analysis and call scoring, Agent performance tracking, Automated reports for decision-making.

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Secure and scalable cloud contact center solutions
Our Solutions
Inbound Call Management

Intelligent call distribution based on agent skill, priority, or location, Multi-level IVR to guide customers to the right department quickly, Real-time queue monitoring to reduce wait times.

Outbound Campaign Management

Predictive, progressive, and preview dialing modes, Campaign performance tracking and reporting, Integration with CRM for targeted outreach.

Omnichannel Communication

Unified dashboard for calls, emails, live chat, and WhatsApp, Consistent customer experience across multiple platforms, Conversation history tracking for personalized service.
Remote Agent Solutions

Secure VPN and encrypted VoIP for remote teams, Real-time supervisor monitoring and call whispering, Mobile app access for on-the-go connectivity.
AI-Powered Analytics

Sentiment analysis and call scoring, Agent performance tracking, Automated reports for decision-making.
Inbound Call Management

Intelligent call distribution based on agent skill, priority, or location, Multi-level IVR to guide customers to the right department quickly, Real-time queue monitoring to reduce wait times.

What we offer services
Your Cloud Call Center. Powered by Innovation.

At Iraji Trading, we understand that every business has unique communication needs. That’s why we’ve designed a range of cloud contact center solutions that cater to different industries and operational models.

  • Fast & Easy Deployment – Launch your call center within hours.
  • Scalable Architecture – From 5 agents to 500 without hardware upgrades.
  • Omnichannel Support – Manage calls, chats, WhatsApp, SMS, and emails in one place.
  • Crystal-Clear Voice Quality – Powered by enterprise-grade VoIP technology.
  • AI-Driven Routing & Analytics – Improve efficiency with intelligent automation.
Service Highlights
Features
text-extra-light-gray Automatically route calls based on agent skills, customer history, or time of day.
IVR (Interactive Voice Response) Guide customers through self-service menus in multiple languages.
Call Recording & Storage Record every conversation for compliance, training, and quality control.
Real-Time Dashboards Monitor call volumes, agent activity, and queue times instantly
Call Whisper & Barge-In Supervisors can assist agents without the customer hearing or take over calls when needed.
CRM & ERP Integration Seamlessly integrate with Salesforce, Zoho, HubSpot, Microsoft Dynamics 365, and more.
Call Recording & Storage Record every conversation for compliance, training, and quality control.
We have offices in UAE

IRAJI GENERAL TRADING LLC
Office No 02, Fathima Abdul Fattah,
Al Raffa Street,Bur Dubai
Dubai,United Arab Emirates

Get in touch
UAE
Contact us

IRAJI GENERAL TRADING LLC Shop No 02, Fathima Abdul Fattah, Al Raffa Street,Bur Dubai Dubai,United Arab Emirates VAT: 100590705800003

Let's Talk

Phone: +971 504 113 261

info

sales@irajitrading.com
www.irajitrading.com